What's New in Agency Office

The helpdesk now includes AI-powered ticket analysis. With one click, get a structured breakdown of ticket type, complexity, estimated resolution time, and suggested next steps. Results are cached for instant re-access.

A complete visual refresh with new dark and light themes. Modern design tokens, improved contrast, updated brand colours, and a new geometric logo mark. Theme preference is saved per user.

Log time spent on support tickets directly from the reply form. Time is tracked per-message and aggregated at ticket, client, and opportunity level for accurate reporting.

Enhanced campaign scheduling with trigger-based actions. Set up automated email sequences that fire when applicants are matched, viewings are confirmed, or offers are received.

New REST API endpoints enabling multi-site agencies to share property and applicant data across brands. Sector mapping, field translation, and branded email templates per site.

Build custom reports with flexible parameters, chart overrides, and export to Word or Excel. Role-based access controls let you decide who sees what.

A brand new integrated helpdesk replacing the external ticketing system. Raise tickets with automatic screenshot capture, track status in real-time, and get AI-suggested replies. Inbound email automatically creates tickets.